Call answering and routing
Answer calls, capture the enquiry in a structured way, and route it to the right person or team according to your rules.
AI phone assistants for Swiss SMEs. Fewer missed calls, more time for your customers.
Memago builds AI phone assistants that answer incoming calls, respond to common questions, coordinate appointments, and route enquiries to the right place.
Live demo
Talk to our AI phone assistant now
Directly in your browser, with no sign-up and no phone charges. Ask your questions as if you were calling a business.
Mia · MemagoYour AI conversation partner
Ready when you are
Here are a few questions to try:
- «What does Memago offer?»
- «Which calls could an AI assistant handle for us?»
- «How do we get started with a pilot project?»
Up to 5 minutes, free of charge.
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Open the demo on ElevenLabs in a new window ↗Here are a few questions to try:
- «What does Memago offer?»
- «Which calls could an AI assistant handle for us?»
- «How do we get started with a pilot project?»
This demo showcases conversation and information. We will define the tasks for your own assistant together.
An assistant like this for your business?
In the intro call we work out which calls we could take off your hands.
What an AI phone assistant handles for you
Especially useful where many similar enquiries come in, employees are often interrupted, or not every call can be answered personally. Personal advice stays with people.
Appointment booking
Check availability and book or reschedule appointments during the call, connected to your calendar or booking system.
Common customer questions
Answer questions about opening hours, offers and processes, based on the information you approve.
Initial qualification
Capture the enquiry and the key details before an employee takes over.
Callback management
Record callback requests completely and pass them on with all the information needed.
Outbound calls
Where useful, clearly defined calls such as appointment reminders or agreed callbacks. The initial focus is on incoming calls.
How it works
An AI phone assistant instead of voicemail or a phone menu
Callers explain their enquiry in their own words. The assistant guides the conversation within clearly defined boundaries.
Voicemail and answering machines
Only record a message. Callers who do not want to leave one hang up, and every message means a callback later.
Traditional phone menu
Guides callers through fixed options by keypad. Enquiries that fit no menu option still end up with your team.
AI phone assistant
Understands the enquiry, answers approved questions, books appointments and hands everything else to your team in an orderly way.
Natural conversations
Nobody has to work through rigid menus. Callers simply say what they need.
Clear boundaries
The assistant only answers questions for which approved information exists. Together we define what it may and may not do.
Connected to your systems
Calendars, booking systems, CRM or other applications can be connected through available interfaces.
Handover to people
When an enquiry needs personal advice, the assistant transfers the call or records a complete callback request.
How a project works
Start small, test with real conversations, and only then expand.
Understand your calls
We analyse why customers call, how calls are handled today, and where the most effort arises.
Test a pilot with real conversations
We build one clearly scoped use case and test it with typical questions, interruptions, names, numbers and difficult situations.
Roll out and connect
After a successful pilot we connect the assistant to your phone system, calendar and other systems and agree responsibilities and handovers.
Operate and improve
If you wish, we support ongoing operation, review conversations and improve the assistant step by step.
Frequently asked questions
Does an AI phone assistant replace our employees?
No. It relieves your team of recurring calls and clearly defined tasks. Personal advice and demanding decisions stay with people.
Can we keep our existing phone number?
That depends on your phone system. In many cases the assistant can be integrated into existing numbers and call forwarding.
Can existing systems be connected?
Yes, as long as suitable interfaces exist, for example calendars, booking systems, CRM solutions or internal data sources.
What happens if the assistant cannot answer a question?
We define clear rules for this: the assistant asks follow-up questions, records the enquiry, triggers a callback, or transfers to a person.
How is data protection handled?
From the start, we plan which data is processed, who can access what and how long anything is stored, to fit the use case.
Do we have to start with a large project?
No. A clearly scoped pilot is usually the best start. You can check value, conversation quality and integration before expanding.
How much does an AI phone assistant cost?
It mainly depends on how many calls it handles, which tasks it takes on and which systems are connected. In the free intro call we clarify the scope. Afterwards you know what effort a pilot involves.
Which companies benefit from an AI phone assistant?
SMEs that receive many similar calls, such as appointment requests, questions about opening hours, status enquiries or callback requests. Typical examples are medical practices, fiduciary and insurance offices, brokers, trades businesses or administrations.
Do you offer AI phone assistants across Switzerland?
Yes. Setup happens mostly remotely, so we work with SMEs across Switzerland, for example in Zurich, Bern, Basel or Eastern Switzerland. In Central Switzerland we can also come on site by arrangement.
Free intro call about AI phone assistants
Tell us which calls your business receives and where effort arises today. In the intro call we work out which conversations a phone assistant could handle.
Patrick Lemke · Founder
Your contact for AI phone assistants and how they connect to your processes.
30 minutes · pick a time in the calendar
In the intro call
- We discuss your situation and goals
- You get an initial assessment and possible next steps
- Free of charge and without obligation
- Phone+41 44 500 23 96
- Emailinfo@memago.ch