Voice Agents
Memago builds voice agents that answer incoming calls, respond to common questions, coordinate appointments, and route inquiries to the right place.
An AI phone assistant handles clearly defined call scenarios and recurring tasks. Personal support remains available wherever experience, individual advice, or human judgement is required.
The phone assistant answers incoming calls, identifies the inquiry, and routes the conversation or information to the right person.
The phone assistant helps customers select, book, or reschedule appointments.
Recurring questions can be answered directly by phone, based on approved information from your business.
Voice agents are particularly useful where many similar inquiries come in, employees are frequently interrupted, or calls cannot always be answered personally.
Answer calls, capture inquiries, and route them to the right place.
Check availability and book appointments directly during the call.
Answer recurring questions using approved company information.
Capture the inquiry and essential details before an employee takes over.
Record callback requests and pass them on with the required information.
When useful, support clearly defined calls such as appointment reminders, agreed callbacks, or simple follow-ups.
Callers explain their inquiry in their own words. The phone assistant guides the conversation within clearly defined boundaries, using approved information and connected systems.
Callers do not need to work through rigid menus. They can explain their inquiry directly.
The assistant answers questions using defined content, processes, and company information.
Calendars, booking systems, CRM solutions, and other applications can be connected through available interfaces.
When an inquiry cannot be handled reliably or needs personal advice, the assistant hands it over or creates a structured callback request.
Memago supports you in selecting, testing, implementing, and improving your AI phone assistant.
We analyze your call volume, common inquiries, existing processes, and potential system integrations. Together, we determine which conversations are suitable for a voice agent.
We implement a clearly scoped use case and test it with representative calls. This covers conversation quality, the knowledge base, handoffs, and failure scenarios.
After a successful pilot, the phone assistant is integrated into the required systems and telephony processes. Responsibilities, rules, and handoffs are defined clearly.
If required, we also support ongoing operation. Conversation flows, knowledge, and integrations are improved in a controlled way as requirements evolve.
A voice agent should only handle tasks with clearly defined information, responsibilities, and handoff rules.
We define which questions the assistant may answer and when a person needs to take over.
Data processing, access rights, retention, and system integrations are planned for the specific use case.
Clear handoff and callback processes are established for complex, sensitive, or ambiguous inquiries.
Conversation quality and recurring issues can be reviewed so the assistant can be improved systematically.
We identify why customers call, how those conversations are handled today, and where the greatest effort occurs.
We select a clearly scoped use case with visible value and manageable risk.
The pilot is tested with common questions, interruptions, names, numbers, and difficult conversation scenarios.
After successful testing, the scope is expanded step by step and integrated into day-to-day operations.
The phone assistant primarily relieves employees of recurring calls and clearly defined tasks. Personal advice and complex decisions remain with people.
No. Callers can explain their inquiry in their own words. The assistant recognizes the context and responds within its defined capabilities.
That depends on your current telephony setup. In many cases, the phone assistant can be integrated with existing numbers and call-routing arrangements.
Yes, where suitable interfaces are available. These may include calendars, booking systems, CRM solutions, or internal data sources.
Clear rules are defined for these situations. The assistant can ask follow-up questions, record the inquiry, initiate a callback, or hand the call to a person.
The right solution depends on the data being processed and the systems involved. Data flows, access, retention, and technical boundaries are considered from the start.
Yes, for example for appointment reminders, agreed callbacks, or clearly defined follow-ups. Our primary focus is on incoming calls.
No. A clearly scoped pilot is usually the best place to start. It allows value, conversation quality, and technical integration to be tested before expanding the scope.
Founder
Your contact for voice agents, AI phone assistants, and their integration into existing business processes.
Briefly describe the calls your business receives, where effort arises today, and which tasks a phone assistant could take on.
Or by email: info@memago.ch